Refund policy
For Bexali customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from delivery date to request a return & exchange.
What is my return shipping cost?/ Will you pay for the return shipping cost?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose.
NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
If due to our reasons, the products received are damaged or not correct, Storebex will resend a correct or a new product, consumer is not required to bear cost to get a new product.
How to Start a Return & Exchange?
To apply for a case of return or exchange, please email to our customer service and include: order number, at support@bexali.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. You will then receive an email with our returning address which you will use it to ship back the items.
***Attention***
1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
2. All returned items should be unwashed and unworn with original tags and hygiene strips attached. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
3. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process. Once your refund has been issued, you will receive a refund notification email.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.